Contact support
Email contact@preseen.com. Include the email address on your Preseen account, the affected client, and the forecast task id when one is available. Do not send passwords, API keys, access tokens, or refresh tokens.
Connector troubleshooting
- Confirm you can sign in to Preseen in the same browser.
- Disconnect Preseen in the AI client, then reconnect and approve the requested scopes again.
- If a forecast is still running, keep its task id. Forecasts normally take 35–60 minutes and continue even when the client's brief wait ends.
- For manually configured clients, verify the server URL is exactly
https://preseen.com/api/v1/mcp/.
Security issues
Revoke an affected connection or API key immediately, then contact us with the time and nature of the event. Never post credentials in a public issue or support message.
Documentation
See the AI connector guide for setup and permissions, or visit docs.preseen.com for the broader Preseen product documentation.